Refund policy

1. Right of withdrawal: 30 days

You have 30 days from receipt of your order to change your mind and return an item, without giving any reason. This is longer than the 14-day legal minimum.

How to proceed: let us know your decision before the end of this period, by email to contact@euphronstore.com, via the chat or the contact form on the website, stating your order number. You may use the withdrawal form in the appendix of our Terms of sale, but this is not mandatory. We will then send you the return address.

Returning the item: you must send the item back no later than 14 days after informing us of your decision. The item must be returned unworn, unwashed and in its original condition. You may be held liable for any diminished value resulting from handling other than what is necessary to establish its nature, characteristics and functioning.

Return costs: return shipping costs are borne by you. We recommend a tracked shipment: we cannot be held responsible for a return parcel that is lost.

Refund: we refund all sums paid, including the initial delivery costs (based on the standard delivery method), no later than 14 days after being informed of your decision. We may withhold the refund until we have received the item or until you have provided proof of having sent it. The refund is made using the same means of payment as used for the order.

Size exchange: as our items are made on demand, we do not offer direct exchanges. You can exercise your right of withdrawal for the original item and place a new order in the size you need.

2. Defective, damaged or non-conforming item

If your item has a printing or manufacturing defect, arrived damaged, or does not match your order, contact us at contact@euphronstore.com with your order number and photos. After checking, we will replace the item at our expense or, if replacement is not possible, refund it. Any return costs are then borne by us.

These commitments are in addition to the legal guarantee of conformity and the guarantee against hidden defects, described in our Terms of sale, which you benefit from in all cases.

3. Lost parcel, incorrect address, unclaimed parcel

Lost parcel: if your parcel has not arrived, contact us no later than 30 days after the estimated delivery date so that we can open an investigation with the carrier.

Incorrect or incomplete address: if the address entered when ordering is insufficient, the parcel may be returned to us. The cost of reshipping, once the address has been corrected, is borne by you.

Unclaimed parcel: a parcel that is not collected in time is returned to us. The cost of reshipping is borne by you.